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Quality Policy


We are committed to meeting Client satisfaction and maintaining and enhancing Madhani's reputation by delivering timely, cost efficient and well managed quality services.

To deliver on these commitments we will:

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Provide, communicate and promote Madhani's Quality Policy and procedures to our employees and all other shareholders involved in our activities;

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Deliver product and services that meet or exceed the standards prescribed in relevant agreements, contracts, codes and statuory obligations;

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Deliver added value to our client by identifying, monitoring and responding to their needs, expectations and levels of satisfaction;

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Provide the necessary training and education programs to ensure understanding and consistency in applying Madhanis's Quality Policy and procedures;

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Focus for continuous improvement, setting new benchmarks to maintain our quality services;

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Set meaningful and measurable targets which aim to continually improve quality services;

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Promote involvement of all employees and stakeholders in refining and improving our services quality to achieve the best positive outcomes for everyone.

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Promote involvement of all employess and stakeholders in refining and improving our environmental processes and objectives to achieve the best positive outcomes for everyone.

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We will conduct periodic review and revise our Quality Policy and procedures to maintain our strong reputation in our industry sector in Indonesia.

Copyright 2009 PT. Madhani Talatah Nusantara.